Refund policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our refund and return policy carefully.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery
  • The item is unused, unworn, and in original packaging
  • The return request is made within 3 days of receiving the product 

Items that are not eligible for return:

  • Used or damaged products (not caused by us)
  • Products without original packaging or tags
  • Clearance or sale items 

2. How to Request a Return

To request a return:

  1. Contact us via:
    • Email: support24@minimamabd.com
    • Phone/WhatsApp: [01331400149]
  2. Provide:
    • Order number
    • Product photo/video (if damaged or wrong item)
  3. Our team will review and confirm within 24–48 hours

3. Refund Policy

Once your return is approved:

  • Refunds will be processed via:
    • bKash / Nagad / Bank Transfer / Original Payment Method
  • Refund processing time:
    • 3–7 working days after approval

Note: Delivery charges are non-refundable unless the mistake is from our side.

4. Exchange Policy

We offer exchanges if:

  • You received a defective or wrong item
  • Size or variant change (depending on availability)

Exchange delivery may take 3–5 working days.

5. Return Shipping

  • If the issue is our fault (wrong/damaged product): we cover the return cost
  • If the return is due to customer preference: customer pays delivery charges

6. Order Cancellation

  • Orders can be cancelled before shipment
  • Once shipped, cancellation is not possible

7. Contact Us

For any questions or support:

  • Email: minimamabd@gmail.com
  • Phone/WhatsApp: [01331400149]
  • Address: [Dhaka,Uttara sec 7/ road 7 / house 4 ]

8. Important Notes

  • We reserve the right to reject returns that do not meet our policy
  • All decisions regarding refunds and returns are final

Thank you for trusting our store!